Terms of Service

“We”, “us” and “our” mean MyStreamingServer. “You” and “your” mean the person or organisation that orders or uses the Services.

“Services” means the dedicated servers, network connectivity, IP addresses and related services we provide to you.

“Agreement” means these Terms, our Acceptable Use Policy, our Privacy Policy and any order we accept.

By placing an order or using the Services, you accept this Agreement.

If you accept on behalf of an organisation, you confirm that you are authorised to bind it.

You must be at least 18 years old.

You must give us accurate contact details and keep them up to date.

We may refuse any order without giving a reason.

An order is a request for Services. A contract is formed when we issue an invoice and it is paid.

Setup times are estimates. If we cannot provide a server you have paid for, we will refund the amount paid for it in full.

Fees are as shown at the time of order, in US dollars, and are billed monthly in advance.

The minimum term for each server is one month.

You are responsible for any taxes, bank charges and payment fees.

We may change prices by giving you at least 30 days’ notice by email. New prices apply from the next billing period after the notice ends.

We reserve the right to charge an abuse handling fee of $25 for each valid abuse report about your Services. Abuse handling fees are also set out in section 6 of our Acceptable Use Policy.

Services are suspended if an invoice is unpaid 24 hours after its due date.

Services are terminated if an invoice is unpaid 3 days after its due date. All data on terminated servers is permanently deleted.

Fees are non-refundable once a server has been provisioned, including for partial months and for Services terminated under clause 12.

The Services are unmanaged. We maintain the hardware and the network. You are responsible for the operating system, software, configuration, security and backups.

We replace failed hardware at no charge. The server may need to be taken offline while we do this.

If you need us to work on your server for any reason other than a hardware fault or our own error, for example because a firewall, network or boot misconfiguration has locked you out, or because you need the server reinstalled or recovered, we charge a remote hands fee of $150 for each request.

We may carry out maintenance on our hardware and network, and will give notice of planned work where reasonably possible.

We do not offer a service level agreement or service credits.

At your request, we may install one supported application free of charge when your server is first set up. This is a one-time courtesy. The application is provided “as is”, without warranty of any kind, and we do not configure, update, maintain or support it after installation. Its licence terms are between you and its publisher.

You must comply with the Acceptable Use Policy and all applicable laws.

You are responsible for all activity on your Services, including activity by your users and customers.

You must keep your login details and SSH keys secure. We will never ask for your password. If you do not give us an SSH public key, we send a randomly generated root password once by email, and you must change it when you first log in.

If your server is compromised, we may suspend it to protect our network and other customers.

IP addresses remain our property. They are assigned to you only for the duration of the Services and are returned to us when the Services end.

We do not access the contents of your server except at your request, to investigate a suspected breach of this Agreement, or where required by law.

You are solely responsible for backing up your data. Data deleted at the end of the Services cannot be recovered.

We configure disks in the layout you request where the hardware allows, and will tell you if a layout is unavailable. RAID is not a backup. If you choose RAID 0 or no RAID, the failure of a single disk may cause total data loss.

You may cancel a Service by emailing us before its next invoice is due. The Service continues until the end of the paid period, after which its data is deleted.

We may suspend or terminate any Service immediately and without notice if you breach this Agreement, if we are required to by law or a competent authority, or if your use threatens our network or other customers.

If the Services are used to store or distribute child sexual abuse material, including AI-generated, drawn or otherwise synthetic material depicting minors, we will terminate all of your Services immediately, preserve the relevant data, and report it to the police and the relevant authorities.

We may end any Service for any reason by giving you at least 30 days’ notice, and will refund any fees paid for the period after it ends.

To the fullest extent permitted by law, the Services are provided “as is” and “as available”, without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement.

We are not liable for any indirect, incidental or consequential loss, or for any loss of profits, revenue, data or goodwill.

Our total liability under this Agreement is limited to the fees you paid us for the affected Service in the month before the event giving rise to the claim.

Nothing in this Agreement limits liability that cannot be limited by law.

You will indemnify us against all claims, losses and costs, including reasonable legal fees, arising from your use of the Services, your content or your breach of this Agreement.

We may amend this Agreement. We will email you about material changes at least 14 days before they take effect. Continuing to use the Services after that date means you accept the changes.

This Agreement is the entire agreement between you and us about the Services.

If any part of this Agreement is found unenforceable, the rest remains in effect.

If we do not enforce a right, we have not waived it.

You may not transfer this Agreement without our written consent.

We send notices to the email address on your account. You can send notices to hello@mystreamingserver.com.